Understanding your warranty

At Hoover, we stand behind the quality and durability of our products. This article discusses what is covered and not covered in your warranty.

What is Covered in the Warranty?

Our product warranty typically includes coverage for:

• Manufacturing Defects: Any defects in materials and workmanship from the factory are generally covered under our warranty. This may include any significant deviations in the product's performance, structure, or functionality that are not caused by normal wear and tear or misuse.

What is Not Covered?

The warranty does not usually cover:

• Normal Wear and Tear: Common changes that occur during the regular operation of the product, such as minimal loss in suction power over time, are not usually covered.
• Misuse: The warranty does not cover problems resulting from improper use, such as using a household vacuum for commercial purposes or using it in a way not instructed in the User Guide.
• Accidental Damage: If the product has been physically damaged, for example, by dropping or water exposure, this is typically not covered under warranty.

Remember, warranty periods and exact coverages can vary between different products and brands (Hoover, Dirt Devil, Oreck). Always refer to your product's specific warranty document or contact our support team if you're unsure about your product's warranty terms.

We are always here to help. Use our Zendesk portal to submit a ticket if you have more questions or encounter an issue with your product. Our commitment is to provide you with a quick and satisfactory solution.