Warranty

Overview

At New Wave Furniture, we are committed to providing quality products and ensuring our customers are satisfied with their purchases. Our warranty policy is designed to protect our customers and provide peace of mind.

Warranty Coverage

New Wave Furniture offers a limited warranty on all furniture products against manufacturing defects for a period of 5 years from the date of purchase. This warranty is free of charge, non-transferable and applies only to the original purchaser.

What is Covered?

Manufacturing Defects: This includes defects in materials and workmanship. Issues such as frame structural failures, cushion separations, and fabric flaws are covered under this warranty.
Mechanisms: For products with reclining, extending, or other mechanical features, we cover defects in these mechanisms as long as they are used according to the manufacturer's guidelines.

What is Not Covered?

Normal Wear and Tear: This warranty does not cover natural wear and tear, including but not limited to scratches, dents, fading, or other damage caused by improper use.
Accidental Damage: The warranty does not cover damages resulting from accidents, misuse, neglect, or natural disasters.
Comfort Preference: This warranty does not cover dissatisfaction due to personal comfort preferences or changes in preferences over time.
Third-Party Modifications: Any alterations made by third parties, including unauthorized repairs or modifications, will void the warranty.

How to Make a Warranty Claim

To initiate a warranty claim, please follow these steps:

Contact Customer Service: Reach out to our customer service team at [Insert Phone Number] or [Insert Email Address] with your order number and a description of the issue.
Provide Documentation: You may be required to provide a copy of your original purchase receipt and images of the defect for evaluation.
Assessment of Claim: Our team will review your claim and may require an inspection of the product. If the claim is approved, we will provide a repair, replacement, or refund based on our assessment.
Return Shipping: If approved, New Wave Furniture will cover return shipping costs for defective items, but the original shipping fees are non-refundable.

Limitations

This warranty policy applies only to products purchased directly from New Wave Furniture, whether in-store or online. Third-party sales are not covered under this warranty.

Conclusion

At New Wave Furniture, we stand by the quality of our products and want to ensure that you are completely satisfied with your purchase. If you have any questions regarding our warranty policy or need assistance, please do not hesitate to contact our customer service team.